Our 30-day money-back guarantee

Trying a No Ordinary Moments product for the first time? We want you to feel comfortable giving it a go.

Our 30-day money-back guarantee is available on your first purchase of each product directly from our website. This includes returning customers trying a different product for the first time.

If it is not right for you, contact us within 30 days of purchase, even if you have opened and tried it. Our support team reviews each request individually and will confirm whether a refund is approved and what happens next.

How to get in touch

Email hey@noordinarymoments.co with your order number, the product you tried and a little about what did not work for you.

Please contact us before sending anything back. If a return is needed, we will provide a return authorisation and instructions.

Unopened returns

You can also request a return of an unopened product bought directly from our website within 30 days of purchase. Contact our support team first for return authorisation and instructions. For these voluntary returns, refunds exclude shipping and handling charges, except where the law requires otherwise.

Your statutory rights

This policy is in addition to your statutory rights. Your rights concerning faulty, damaged or incorrectly described goods, and any applicable cancellation rights, are not affected by the 30-day period, first-purchase condition or support review described above.