FAQs

General

What is a SuperLatte?

Say hello to a smarter latte. A SuperLatte is your favourite drink with a powerful twist: functional mushrooms, adaptogens, and superfoods for energy, focus, sleep, and gut health.

Just add hot water and milk and stir or froth. Enjoy hot, cold, black or with milk, added with honey or creamer. Love them straight up. You can do it all.

Do I need milk or a frother?

You don’t need either, but for most of our SuperLattes we think they make a big difference.

A splash of milk or plant milk makes them creamier and brings the flavours together beautifully.

A frother also helps mix all of the natural ingredients properly. Because we use real whole-food ingredients rather than lots of fillers and emulsifiers, they sometimes need a little encouragement to blend.

Javasu is the exception. You can make it just like normal instant coffee and drink it black if that’s your thing.

For Moksha, Aurora, Zencha and Hypnos, we’d definitely recommend giving them a good stir or froth.

Which of your products contain caffeine?

Javasu and Zencha are our caffeinated products.

Javasu contains real Colombian coffee, so it gives you the more familiar coffee lift.

Zencha contains ceremonial-grade matcha, so it naturally contains caffeine too, but generally feels a little gentler and steadier.

Moksha and Aurora use decaf coffee. They do contain cacao, which naturally contains very small amounts of caffeine, so if you’re extremely sensitive it’s worth bearing that in mind.

Our Hypnos Capsules, mushroom capsules and tinctures do not contain caffeine.

How is your decaf coffee decaffeinated?

We believe in doing decaf the right way.

To keep our coffee tasting rich and smooth, we naturally decaffeinate it using a clever, 100% natural algae extract.

It gently removes 99.9% of the caffeine without relying on synthetic chemical solvents.

So you still get the lovely coffee flavour, just without the usual caffeine hit.

Can I use more than one No Ordinary Moments product in the same day?

Absolutely. Lots of our customers do.

You might have Javasu or Zencha in the morning, Moksha or Aurora later in the day, and Hypnos in the evening.

We’d just recommend sticking to the suggested serving size for each product rather than thinking more is always better.

And if you’re taking medication or have a health condition, it’s always worth checking the ingredients with your GP or pharmacist first.

How long does it take to feel the effects?

Each person may experience the effects differently, so consistency is always key. We recommend drinking a cup daily for a month to see how you get on.

People often notice the first results within the first few days (or even upon the first use). Then, see the longer-term benefits build with consistent use.

Where are your mushrooms grown?

All of our mushrooms are grown in Finland.

Apart from the mushrooms in our Mushroom Tinctures, which are grown in the UK.

Do you use only the fruiting bodies?

Yes, we only use mushroom fruiting bodies.

The exception is Chaga, which doesn’t have a classic fruiting body. Instead, we use the sclerotia, which is considered the most valuable and active part of the Chaga mushroom.

Do you offer samples?

Sadly, not at the moment.

As a small business, producing tiny sample packs is surprisingly expensive and creates quite a lot of extra packaging, so we’ve chosen not to go down that route for now.

But you are covered by our 30-day guarantee, so you can actually make the product properly, try it for a little while and see how you get on.

And if you’re unsure which one you’d enjoy most, just message us. We’re always happy to help you choose.

Can I take your products if I’m on medication or have a health condition?

That’s a really important question, and we’re always glad when people check.

Because we’re not medical professionals, we can’t give specific advice on taking our products alongside medication or a health condition.

The safest thing is to show the ingredients to your GP, pharmacist or healthcare professional and check with them first. They’ll be able to advise based on your individual situation.

If you need the full ingredient list for any product, just drop us a message and we’ll happily help.

I am pregnant. Can I drink your products?

Firstly, big congratulations! We recommend speaking to your doctor before enjoying our products. They are completely natural and free from fillers, nasties, and sweeteners.

Can I give your products to my children?

There is plenty of anecdotal evidence to support the benefits that functional mushrooms can offer children, but there is no definitive peer-reviewed research on the topic. There is no indication that they pose any danger to children.

To be safe, we recommend that children under 10 years of age not enjoy our products. Children's bodily systems are still developing and adapting to their environment at this stage.

As a general rule of thumb, it's always a good idea to speak to your child's paediatrician before introducing any supplements into their diet, particularly if they're on medication.

Shipping & Returns

How long does shipping take?

We offer free shipping on all orders.

We typically process and ship orders within a day on the weekends, and all weekend orders go out on Monday morning.

Standard shipping usually takes 2-4 days, and you can opt for next-day shipping for a speedier delivery at checkout.

Can I track my order?

Of course, you'll be sent a tracking link when we've shipped your order, which you can put into Evri or Royal Mail.

Please give it about a day for the tracking to update.

Do you offer international shipping?

We do :) Your shipping cost will be calculated at checkout.

What's your refund policy?

We love our products and hope you do, too! We offer a 30-day happiness guarantee on your first order.

If you try one of our products and don't like it, please send us an email at hey@noordinarymoments.co or fill out the form HERE with your order number and details, and we'll make it right.

Subscriptions

Can I personalise my subscription?

You're in control! You can swap products, add one-time products, change quantities, order schedules, shipment dates and skip a month. You do you!

How do I manage your subscription?

Simple. After you've ordered, sign in to your subscription portal using your email on our login page.

It's that simple! And if you need a hand, we've here to help!

Email us at hey@noordinarymoments.co.

Should I subscribe if I've never tried your products before?

For sure! It's the cheapest way to get started.

PLUS, we have a 30-day money-back guarantee on all our products, and you can cancel before your next order goes out, so it's a no-brainer.

How is this different from a one-time purchase?

With a subscription, you'll save 20% on your order each month and won't ever need to worry about running out, so you can build lasting habits.

Can I cancel my subscription?

Don't worry about being locked in — you can customise, pause, and cancel your subscription anytime!

Even straight after your first order :)